Frequently Asked Questions
Do you offer free delivery?
Yes, we offer free delivery to the UK mainland with any purchase over £50.
Do you offer any discounts?
Yes, we run special discount offers from time to time, offering our customers, both new and old, specific codes which entitle them to discounted rates on some or all of our products.
How do I return items that don’t fit?
As our products are printed specifically for you at the point of purchase, unfortunately we can't accept returns for sizing issues. All our clothing products come with sizing tables and images to ensure you get the best fit. If in the unlikely event that there is an issue with the quality, then please contact us immediately so we can help to resolve the issue.
What if my product is damaged or faulty?
We are 100% committed to our customers and are very proud of the services we offer. In the unlikely event you find that your item is faulty from a manufacturing process, please contact us immediately so we can help to resolve the issue.
How do I create an account with Generis Designs?
There are several ways to create an account:
- From within the checkout page, you have the option to log in. This takes you to the account log in page where you can create a new account or log in to an existing account.
- Simply click the following link - https://generisdesigns.com/account
What are the advantages of creating an Account with Generis Designs?
The main advantage of creating an account is time saving and efficiency Having an account enables a much faster and smoother checkout experience.