Refund policy

Returns - We have a no return policy for any product that requires printing or customising. These products are classified as a “final sale" item which means the option to request a return is unavailable.

You can always contact us for any return question at alan@generisdesigns.com.

Damages and issues - Please inspect your order upon receipt, and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and look to make it right.

Exceptions / non-returnable items - Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges - We do not offer exchanges.

Refunds - We do not provide refunds on any goods sold due to their "final sale" classification. If the product is deemed faulty or damaged a direct replacement will be provided once the item has been returned to Generis Designs and we’ve inspected your goods. Upon receipt and inspection, we will confirm approval and notify you of our decision. Once approved, we will send you your replacement order.

If more than 15 business days have passed since we’ve approved your replacement, please contact us at alan@generisdesigns.com.